Technical Support Specialist

As a Technical Support Specialist within Jisc's Trust and Identity Services team, you will play a key role in supporting customers by resolving technical incidents and service requests for access management and federated identity services. The role involves providing guidance to first-line support colleagues, collaborating with third-line specialists on complex issues, and contributing to service improvements and knowledge management. Working within a highly skilled team, you will help ensure the delivery of secure, reliable, and user-friendly authentication and remote access services for the UK education and research community.