oraclecloudinfrastructure
The Technical Support Team Lead will supervise and develop a team of Technical Support Agents, providing quality support to internal customers through coaching and performance management. This role involves leading daily operations, managing IT incidents, and partnering with cross-functional teams to ensure a seamless customer experience. The position requires availability for after-hours support during outages and a strong focus on maintaining high service standards.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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