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© All Rights Reserved. ApplyBlast.com
gonetspeed
The Technical Support Technician provides Level I and some Level II troubleshooting and technical assistance for voice-switched, optical transport, and IP-based networks within the Network Operations Center. This role serves as the primary point of contact for customer technical and small business account support, handling incoming repair calls, new installations, and complaint resolution. The position requires proactive system monitoring, detailed ticket documentation, and effective communication with both internal teams and external customers.
GoNetspeed is a local high-speed fiber internet service provider offering residential and business connectivity across multiple U.S. states, including Maine, Connecticut, New York, Pennsylvania, Vermont, Missouri, Alabama, and Massachusetts. The company provides fiber internet plans with speeds ranging from 500 Mbps to 6 Gig, along with home phone, whole home Wi-Fi, and business internet solutions. Founded in 2021, GoNetspeed differentiates itself through no contracts, no data caps, free installation, and locally-based customer support.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for gonetspeed.