Technical Support Tier 2 Level 1
SONIFI Solutions, Inc.
About this role
SONIFI Solutions is seeking a full-time Technical Support Tier 2 – Level 1 specialist to provide technical assistance for hospitality technology products. The role involves troubleshooting, remote issue resolution, and supporting hotel customers to ensure minimal downtime and high satisfaction.
Skills
About SONIFI Solutions, Inc.
sonifi.comSONIFI is a hospitality technology provider that delivers guest-facing solutions for hotels, franchises, and multi-property operators, including managed Wi‑Fi, interactive TV, streaming and in‑room entertainment. Their offerings are designed to create seamless guest experiences through connectivity, digital engagement and integrated in‑room services, supported by installation and ongoing service. SONIFI positions itself as a trusted partner for hospitality brands to modernize guest technology, improve satisfaction, and drive ancillary revenue with scalable, reliable solutions.
About SONIFI Solutions, Inc.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$42k – $48k
per year