Technical Support Training Specialist (US Shift)
RingCentral(3 months ago)
About this role
RingCentral is hiring a Technical Support Enablement Specialist to support its Customer Care organization within a global cloud communications and collaboration software company. The role partners with customer care leadership to identify enablement needs and align training standards with business impact. It focuses on improving technical support readiness across product, networking, and customer care domains while tracking enablement outcomes.
Required Skills
- Technical Training
- Enablement Programs
- Instructional Design
- Curriculum Development
- Job Aids
- Live Facilitation
- Remote Training
- Certification Programs
- Training Needs Analysis
- Data Analysis
+10 more
Qualifications
- CCNA
- CompTIA
- Juniper Certifications
About RingCentral
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