Technical Support
Kata.ai
About this role
A Technical Support role focusing on platform-related issues, troubleshooting, and client communication. The position involves monitoring system performance, escalating unresolved issues, and providing technical assistance to clients.
Skills
About Kata.ai
kata.aiKata.ai is an Indonesia-based conversational AI company that builds AI agents and chatbots to improve customer experience and automate service at scale. Its platform powers 24/7 customer support across messaging and voice channels with natural language understanding, workflow automation, and analytics to streamline operations and boost profitability. Kata.ai offers integrations with popular messaging platforms and enterprise systems, plus tools for rapid deployment and optimization. Businesses in Southeast Asia choose Kata.ai for its localized language capabilities, conversational design expertise, and scalable enterprise-grade solutions.
About Kata.ai
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Kata.ai.
Salary
$84k – $112k
per year