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Technical Support at Lirio - ApplyBlast

Technical Support

Lirio

2 months ago

3.7 on Glassdoor

United States

Hybrid

Contract

Medior

0 applicants

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About this role

The Technical Support role within Customer Operations is responsible for supporting, managing, and troubleshooting client environments and services. It involves using REST services, API tools, and various monitoring platforms, collaborating with cross-functional teams, and maintaining documentation while working in an agile DevOps environment.

Responsibilities

Set up and manage client environments using REST services
Monitor and troubleshoot production applications with DataDog and messaging platforms
Maintain service desk, handle change requests and escalations

Skills

Qualifications

Bachelor’s degree in related field

About Lirio

lirio.com

Headquarters

Knoxville, Tennessee, United States

Company Size

51-200 employees

Founded

2016

View Profile

Lirio is a personalization engine for digital health that combines behavioral science and AI to create hyper-personalized health experiences. The company uses data science, behavioral nudges (e.g., "precision nudging") and automated orchestration to tailor messaging, timing and channels for individual patients or members to boost engagement, adherence and clinical outcomes. Its platform is aimed at health plans, providers and digital health companies that need scalable, evidence-based interventions. Lirio emphasizes measurable results and continuous optimization through analytics and AI-driven experimentation.