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Technical Triage Customer Service Representative at Motorola Solutions - ApplyBlast

Technical Triage Customer Service Representative

Motorola Solutions

30 days ago

4.2 on Glassdoor

Reynosa, Tamaulipas, Mexico

Onsite

Full Time

Junior

0 applicants

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About this role

The Technical Triage Customer Service Representative provides exceptional support to customers by resolving inquiries and issues via telephone, chat, and ticketing systems. This role involves troubleshooting technical problems, maintaining accurate records, and collaborating with cross-functional teams to ensure customer satisfaction. The position requires a strong service orientation and proficiency in technical support within a collaborative environment.

Responsibilities

Handle inbound calls and resolve customer issues via telephone, chat, and ticketing system
Diagnose and troubleshoot equipment, software, and device issues using technical expert guidance
Maintain precise customer records and document interactions in the support system

Skills

About Motorola Solutions

motorolasolutions.com

Headquarters

Chicago, Illinois, United States

Company Size

10001+ employees

Founded

1928

View Profile

Motorola Solutions is a leader in safety and security technology that unifies communications, video, and security solutions to protect people, property, and places. The company serves public safety agencies and businesses with products including mission-critical radios, command center software, video security systems, and managed services. Its integrated Safety & Security Ecosystem is designed to help communities and organizations prevent, respond to, and recover from critical incidents.