Technical Writer
Five9(8 days ago)
About this role
Technical Writer at Five9 creating customer-facing content for the company's cloud Contact Center (CX) platform. The role contributes to global product documentation and content strategy, ensuring clear, user-focused materials that help customers succeed with Five9 solutions. The position is part of the Product Content & Operations team and collaborates with cross-functional teams worldwide.
Required Skills
- Technical Writing
- Documentation
- Content Authoring
- MadCap Flare
- Agile
- Jira
- GitLab
- Collaboration
- Communication
- Editing
Qualifications
- Bachelor's Degree
About Five9
five9.comFive9 is a cloud contact‑center software company that delivers AI‑powered SaaS to help organizations run omnichannel customer service and sales operations. Its platform includes conversational AI and virtual agents, predictive dialing, intelligent routing, workforce management, CRM integrations, and analytics to boost agent productivity and customer experience. Five9 targets enterprises and contact centers seeking a reliable, scalable hosted alternative to on‑prem systems and offers demos and global support.