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Technician III Client Services at Thomas Jefferson University - ApplyBlast

Technician III Client Services

Thomas Jefferson University

2 days ago

3.6 on Glassdoor

Philadelphia, Pennsylvania, United States

Onsite

Full Time

Senior

0 applicants

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About this role

This role is responsible for resolving complex technical issues beyond the scope of Tier 1 and Tier 2 support, requiring advanced expertise in desktop infrastructure and endpoint management. The position involves implementing system improvements, maintaining system stability, and providing technical guidance to junior staff while ensuring compliance with IT policies. The role demands strong analytical skills and the ability to collaborate with engineers, system administrators, and IT leadership to support strategic technology initiatives.

Responsibilities

Resolve complex technical issues beyond Tier 1 and Tier 2 capabilities
Mentor and provide technical guidance to junior support staff
Document troubleshooting procedures and contribute to knowledge base

Skills

About Thomas Jefferson University

jefferson.edu

Headquarters

Philadelphia, Pennsylvania, United States

Company Size

10001+ employees

Founded

1824

View Profile

At Thomas Jefferson University in Philadelphia, PA, we are helping you to redefine what’s possible with innovative and tailored education opportunities.