Technician

The Technician provides prompt, courteous, and professional technical support to end-users, deploying, configuring, and troubleshooting endpoint devices, software, and peripherals across Windows, Android, and Apple operating systems. This role involves resolving incidents and requests through field support, phone, and remote tools while adhering to ITIL procedures. The position requires maintaining equipment inventory, documenting resolutions, and collaborating with internal teams to ensure high-quality service delivery in a learning environment.