Technischer Kundensupport Wärmepumpen (m/w/d)
Octopus Energy Group
About this role
A Technical 2nd-Level Support Specialist at Octopus Energy Germany providing remote technical assistance to residential heat pump customers. The role acts as the interface between customer service and technical teams, helping to build the technical customer support function in Berlin and improving customer satisfaction through clear, calm, and customer-focused guidance.
Skills
Qualifications
About Octopus Energy Group
octopus.energyOctopus Energy is a UK-based energy supplier focused on delivering cheaper, greener energy and billed as one of the country's most awarded providers. It sells household and business energy alongside products and services for heat pumps, rooftop solar, batteries and electric vehicle charging. Octopus runs a range of smart tariffs that reward shifting or reducing use when the grid is stressed and often advertises prices below the regulated price cap. The company also invests heavily in renewable generation and promotes a technology-driven, customer-focused approach to energy.
Recent company news
OTPPOctopus Energy Group to spin out Kraken at valuation of $8.65bn
Jan 5, 2026
ImpactAlphaOctopus Energy Group raises $1 billion for spin out of utility-focused venture Kraken
Jan 5, 2026
pv magazine InternationalOctopus Energy invests $1 billion in California clean technology
3 weeks ago
BitgetHow to Invest in Octopus Energy: Stocks, Bonds & Crypto Options 2026
6 days ago
citybizOctopus Energy Group to Spin Off Kraken
Sep 18, 2025
About Octopus Energy Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Octopus Energy Group.
Salary
$71k – $97k
per year
More jobs at Octopus Energy Group
Similar Jobs
Technischer Planer Wärmepumpen (m/w/d)
OneCrew
Servicetechniker (m/w/d) Wärmepumpen
OneCrew
Freier Handelsvertreter (m/w/d) – Wärmepumpen
OneCrew
Bauleiter Wärmepumpen (all gender)
ALTEN
Servicetechniker Außendienst für Wärmepumpen (m/w/d) in der Region Bern/Solothurn
Carrier
Seasonal Tax Product Expert
TaskUs