Technischer Kundensupport Wärmepumpen (m/w/d)

Octopus Energy Group(8 days ago)

Berlin, GermanyOnsiteFull TimeMedior$70,940 - $96,762 (estimated)Customer Service

About this role

A Technical 2nd-Level Support Specialist at Octopus Energy Germany providing remote technical assistance to residential heat pump customers. The role acts as the interface between customer service and technical teams, helping to build the technical customer support function in Berlin and improving customer satisfaction through clear, calm, and customer-focused guidance.

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Required Skills

Heat Pumps
Technical Support
Troubleshooting
Remote Diagnostics
Customer Communication
Documentation
Knowledge Management
Process Improvement

Qualifications

Technical Apprenticeship
Meister (Master Craftsman) Certificate
Techniker (Technician) Certificate

About Octopus Energy Group

octopus.energy

Octopus Energy is a UK-based energy supplier focused on delivering cheaper, greener energy and billed as one of the country's most awarded providers. It sells household and business energy alongside products and services for heat pumps, rooftop solar, batteries and electric vehicle charging. Octopus runs a range of smart tariffs that reward shifting or reducing use when the grid is stressed and often advertises prices below the regulated price cap. The company also invests heavily in renewable generation and promotes a technology-driven, customer-focused approach to energy.