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Technology Lead at Infosys - ApplyBlast

Technology Lead

Infosys

2 months ago

Dublin, Ireland, Ireland

Onsite

Full Time

Senior

0 applicants

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About this role

The Technology Lead will drive operational excellence for telecom and enterprise support services, overseeing incident management, fault resolution, major incident handling, and continuous service improvement across Data, Voice, WiFi, and network services. The role involves technical leadership, mentoring support engineers, and collaborating with engineering, operations, sales, and delivery teams to ensure high‑quality service delivery and customer satisfaction.

Responsibilities

Lead incident and major incident management for network services
Conduct root cause analysis and drive continuous service improvement
Mentor and develop support engineers and oversee change management activities

Skills

Qualifications

CCNACompTIA Network+

About Infosys

infosys.com

Headquarters

Electronics City, Karnataka, India

Company Size

10001+ employees

Founded

1981

View Profile

Infosys is a global leader in next-generation digital services and consulting. It helps enterprises navigate digital transformation through IT services, consulting, and digital technologies, delivering solutions across cloud, analytics, automation, AI, and software engineering. With a vast global delivery network and industry-focused capabilities, Infosys partners with clients to drive innovation, efficiency, and resilient operations. The brand mantra Navigate Your Next underscores its mission to guide customers from their current state to their aspirational future.