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Technology Manager, Customer Digital Platforms at American Electric Power - ApplyBlast

Technology Manager, Customer Digital Platforms

American Electric Power

2 months ago

2.9 on Glassdoor

Columbus, Ohio, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Technology Manager, Customer Digital Platforms leads the strategic direction, delivery, and operational excellence of AEP's customer-facing digital platforms, including web, mobile, chat, and conversational solutions. This role oversees both build and operate responsibilities, managing a team of over 30 employees and contractors while ensuring platform reliability, security, and performance.

Responsibilities

Lead engineering teams for customer‑facing digital platforms
Own delivery of the technology roadmap and operational excellence
Drive AI‑enabled software development and continuous improvement

Skills

About American Electric Power

aep.com

Headquarters

Columbus, Ohio, United States

Company Size

10001+ employees

Founded

1906

View Profile

American Electric Power (AEP) is one of the largest electric utilities in the United States, delivering reliable and affordable power to over 5 million customers across 11 states. The company operates a broad portfolio of regulated and competitive energy businesses, investing heavily in grid infrastructure and clean energy solutions. AEP has been powering homes and communities for more than 100 years and is publicly traded on the Nasdaq.