Technology Services Group (TSG), Technician II
AWE plc(1 month ago)
Commerce City, CO, United StatesOnsiteFull TimeJunior$36,470 - $49,589 (estimated)Information Technology
Apply NowAbout this role
This position ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. The role involves leading, managing, and coordinating the delivery of an exceptional customer experience for all information technology services and support.
Required Skills
- Root Cause Analysis
- Customer Experience
- Project Management
- Technical Support
- KPI Monitoring
Qualifications
- Vocational or Technical Degree
- Technical Certifications