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Technology Solution Center Analyst at PNC Bank - ApplyBlast

Technology Solution Center Analyst

PNC Bank

3 months ago

2.7 on Glassdoor

Pennsylvania

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Technology Solution Center Analyst at PNC, you will serve as the primary point of contact for delivering high-quality technical support via inbound and outbound phone support. This role focuses on real-time issue resolution, guiding users through troubleshooting steps, and documenting incidents using ServiceNow or similar ITSM tools in a fast-paced, phone-based environment.

Responsibilities

Provide phone-based technical support for high call volumes
Guide users through real-time troubleshooting steps
Create and track incidents using ServiceNow ITSM tools
Diagnose and resolve hardware and software issues
Escalate complex issues to second and third level support

Skills

Qualifications

Associates Degree

About PNC Bank

pnc.com

Headquarters

Pittsburgh, Pennsylvania, United States

Company Size

10001+ employees

Founded

2014

View Profile

PNC Bank (PNC Financial Services Group), headquartered in Pittsburgh, PA, is a U.S. financial services company offering a broad suite of personal banking products including checking and savings accounts, credit cards, mortgages, home‑equity and auto loans, CDs and retirement accounts. It provides digital and mobile banking tools, online bill pay, card controls and a large branch and ATM network for everyday banking. PNC also offers wealth management, investment and retirement planning, plus small‑business banking and lending, positioning itself as a full‑service provider for individuals and businesses.