Technology Support Analyst III

About this role

Responsibilities

• Provide technical support to customers via email, phone, and in-person
• Resolve technical issues across proficiency levels
• Coordinate with team members for incident resolution
• Maintain service status updates for customer satisfaction
• Configure, deploy, and maintain equipment and inventory
• Install and maintain hardware and software deployments
• Provide desktop and infrastructure support
• Coordinate with carriers and vendors to resolve issues
• Develop and maintain vendor relationships
• Provide technical assistance during mergers and acquisitions
• Develop and maintain support processes
• Configure and maintain monitoring systems
• Support office moves
• Support field personnel on remote drilling rigs and production offices