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Technology Support Engineer at Accenture - ApplyBlast

Technology Support Engineer

Accenture

13 days ago

3.9 on Glassdoor

Bengaluru, Karnataka, India

Onsite

Full Time

Medior

0 applicants

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About this role

The Technology Support Engineer role focuses on resolving incidents and ensuring operational stability across multiple business system components, particularly within Genesys Cloud CX environments. The position involves configuring and maintaining contact center features, troubleshooting telephony and integration issues, and collaborating with vendors to support effective resolution. This role requires strong analytical skills and a proactive approach to maintaining platform availability and supporting business users.

Responsibilities

Configure and maintain Architect Flows, IVR, Queues, Skills, ACD, and Omnichannel Routing
Troubleshoot issues related to voice routing, SIP trunks, call flows, telephony, and agent desktops
Support integrations with Salesforce, ServiceNow, Microsoft Teams, and other business applications

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.