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Tech,RX Call Center at CVS Health - ApplyBlast

Tech,RX Call Center

CVS Health

3 months ago

3.2 on Glassdoor

Rhode Island

Onsite

Full Time

Junior

0 applicants

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About this role

This role involves handling incoming calls from customers, healthcare providers, and pharmacies to provide accurate assistance regarding prescription-related inquiries. Responsibilities include verifying prescription information, documenting concerns, providing guidance on medication adherence, and communicating with healthcare professionals to facilitate processing. The position also requires monitoring call center performance metrics and staying updated on industry regulations and pharmaceutical trends.

Responsibilities

Handle incoming calls regarding prescription inquiries
Verify and validate prescription information accurately
Document customer concerns and resolve issues effectively
Communicate with healthcare professionals and insurance providers
Monitor call center performance metrics for improvement

Skills

Qualifications

Licensed Pharmacy TechnicianCertified Patient Care Technician (CPCT)

About CVS Health

cvshealth.com

Headquarters

Woonsocket, Rhode Island, United States

Company Size

10001+ employees

Founded

1963

View Profile

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.