Tech/Systems Support Analyst
IQVIA(1 month ago)
About this role
This role provides first-line technical support for workstation and application issues, serving internal and/or external customers. It focuses on handling routine support requests, clarifying user needs, and ensuring accurate documentation of support interactions.
Required Skills
- Help Desk
- Technical Support
- Troubleshooting
- Customer Service
- Ticketing Systems
- Requirements Gathering
- Escalation Management
- PC Hardware
- Software Installation
- LAN Basics
+2 more
Qualifications
- Associate's Degree in Computer Science
About IQVIA
iqvia.comIQVIA is a leading global provider of data, technology, and advanced analytics focused on transforming healthcare and life sciences. The company empowers organizations to accelerate innovation, enhance patient outcomes, and expedite the market introduction of new treatments through comprehensive healthcare analytics and real-world evidence. With a commitment to Human Data Science, IQVIA combines its extensive expertise with innovative technology to improve health outcomes worldwide.
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