Telecommunications Operations Analyst/Administrator

This role supports the day-to-day administration of telephony systems, primarily executing moves, adds, changes, and deletions across Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Contact Center Enterprise platforms. The position involves managing user accounts, device profiles, voicemail settings, and contact center agent configurations while ensuring accurate routing and telephony assignments. Additionally, the role provides operational support by processing incidents, maintaining documentation, and coordinating with business units and technical teams to fulfill telephony requests.