Telephonist (Headquarters, Chelmsford)

A Telephonist within the Essex Police Switchboard Team serves as the first point of contact for the public, managing general enquiries and re-routing emergency 999 calls. The role involves working closely with the Contact Centre to handle urgent incidents, assisting with police operations by managing specific event-related calls, and performing administrative tasks such as researching police systems and generating emails. Success in this position requires excellent communication skills, emotional resilience when dealing with upset individuals, and the ability to make sound decisions under pressure while working a 6-day rotating shift pattern.