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Telephony Operator - TS/SCI w/Poly at General Dynamics Information Technology - ApplyBlast

Telephony Operator - TS/SCI w/Poly

General Dynamics Information Technology

4 days ago

4.0 on Glassdoor

Fort Meade, Maryland, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Telephony Operator role involves responding to customer inquiries over the phone, routing requests to appropriate departments, and supporting a 24/7 operational environment. The position requires screening spam calls, logging calls, and maintaining excellent communication and customer service skills. This role supports complex government, defense, and intelligence projects while offering opportunities for career growth and professional development.

Responsibilities

Respond to customer inquiries over the phone and route requests to appropriate departments
Support a 24x7 environment including weekends, holidays, and extended shifts
Screen spam and prank calls and escalate to security services if necessary