Telesales Representative - Inbound

M-KOPA(1 month ago)

UgandaOnsiteFull TimeJunior$62,528 - $84,378 (estimated)Fintech

About this role

A Telesales Representative - Inbound at M-KOPA is responsible for managing customer interactions to upgrade existing clients, allocate devices, and sell additional products that enhance customer experience. The role involves efficiently handling inbound calls, resolving payment issues, guiding customers through the M-KOPA App, and achieving sales and quality targets in a fast-paced environment. Reporting to the Telesales Inbound Team Leader, the representative must demonstrate strong customer service skills and a results-oriented mindset, effectively utilizing technology and adhering to quality standards.

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Required Skills

Customer Upgrades
Answer Rate Management
Basic Troubleshooting
Quality Adherence
Task Queue Management
Inbound Selling
BPO Experience
Customer Service Skills
Relationship Building
Empathy

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About M-KOPA

www.m-kopa.com

M-KOPA is a pioneering company that provides smart devices and financial services designed to promote financial inclusion and economic growth in Africa. By offering affordable payment plans for smartphones, M-KOPA enables users to gain access to various services, including digital loans, health insurance, and device protection. With a strong presence in countries like Kenya, Ghana, Nigeria, Uganda, and South Africa, M-KOPA has forged a path for millions of customers, empowering them with tools for personal and business success. The company is committed to unlocking opportunities for everyday earners, ensuring they experience significant improvements in their quality of life.