About this role
A Telesales Team Lead at M-KOPA oversees and coaches a high-performing sales team across various communication channels. The role focuses on driving customer retention, executing campaigns, ensuring quality, and improving team results through data-driven decisions.
Required Skills
- Team Leadership
- Performance Management
- Data Analysis
- Customer Retention
- Coaching
- Campaign Management
- Quality Assurance
- Communication Skills
- CRM
- Strategic Planning
About M-KOPA
www.m-kopa.comM-KOPA is a pioneering company that provides smart devices and financial services designed to promote financial inclusion and economic growth in Africa. By offering affordable payment plans for smartphones, M-KOPA enables users to gain access to various services, including digital loans, health insurance, and device protection. With a strong presence in countries like Kenya, Ghana, Nigeria, Uganda, and South Africa, M-KOPA has forged a path for millions of customers, empowering them with tools for personal and business success. The company is committed to unlocking opportunities for everyday earners, ensuring they experience significant improvements in their quality of life.
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