Temp Call Center Representative

The Temporary Call Center Representative provides professional and efficient service while supporting a high volume of inbound patient calls during a defined temporary assignment. Primary responsibilities include scheduling, rescheduling, and canceling appointments; assisting patients with approved non-clinical questions; verifying patient information; and appropriately routing calls, tasks, and messages to the correct clinic or department. The Temporary Call Center Representative is expected to provide accurate information, follow established scheduling and call-handling guidelines, protect patient confidentiality, and ensure each patient receives clear direction regarding the next step in the patient's request.