Temporary - Manager, Customer Service/Port Claims

The Massachusetts Port Authority is seeking a highly analytical and solutions-oriented professional to oversee the resolution of complex maritime claims and analyze claims data to identify risks and support continuous improvements. This role involves collaborating with operational, safety, finance, and external stakeholders to investigate issues, drive accountability, and strengthen processes that reduce future incidents and claims exposure. The position requires a strong commitment to safety, compliance, and operational excellence while safeguarding the organization's people, assets, and reputation.