The Solution Architect – Dynamics 365 Customer Service & Contact Center

The Solution Architect leads the architecture, design, and delivery of enterprise-scale customer service and contact center solutions using Microsoft Dynamics 365, Power Platform, and Copilot Studio. This role involves translating complex business requirements into scalable, secure, and supportable solutions while providing architectural oversight throughout the implementation lifecycle. The position requires deep hands-on expertise in Dynamics 365 Customer Service and Contact Center capabilities, including case management, omnichannel engagement, and AI-driven integrations.