Tier 1 Service Manager

The Project Management Office (PMO) for Tier 1 Select customers at Globe ensures centralized oversight of after-sales services, technical and billing support, and service recovery. The role involves driving end-to-end service management, coordinating with resolver teams, leading performance reviews, and implementing solutions to address customer pain points while maintaining strategic alignment. This position requires managing customer checkpoints, handling disaster recovery activities, and fostering collaboration to enhance overall project and service success.