Tier 1 UCaaS Analyst (Night Shift)
Xfinity
About this role
As a Tier 1 UCaaS Analyst at Comcast, you will be responsible for planning, designing, and developing telephony communication networks and systems for residential and commercial subscribers. This role involves troubleshooting voice network issues, providing expert support for Unified Communications as a Service (UCaaS) systems, and managing client requests. Additionally, you will analyze call logs and system data to ensure timely resolutions to issues and improve existing processes.
Skills
Qualifications
About Xfinity
xfinity.comXfinity is the consumer brand of Comcast that delivers internet, television, wireless, and home security services in the United States. It provides high-speed broadband, cable TV with on-demand and streaming options, and home phone service, along with Xfinity Mobile for wireless service and smart home products. The company emphasizes bundled plans, digital apps, and customer-centric online experiences to manage accounts and services. Known for its nationwide network and focus on integrated connectivity, Xfinity aims to offer comprehensive entertainment and communications solutions for households and businesses.
Salary
$73k – $97k
per year