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Tier 2 Backup & Disaster Recovery Engineer at Lightedge - ApplyBlast

Tier 2 Backup & Disaster Recovery Engineer

Lightedge

6 months ago

2.9 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

LightEdge Solutions is seeking a Tier 2 Backup & Disaster Recovery Engineer to support its managed services platform, focusing on troubleshooting, triaging, and supporting enterprise backup technologies such as Veeam, Commvault, AWS Backup, and Azure Backup. The role involves handling support tickets from intake to resolution, monitoring system alerts, and collaborating with internal teams to improve platform performance while maintaining detailed documentation.

Responsibilities

Own support tickets from intake to resolution
Troubleshoot backup job failures and restore requests
Provide frontline support for Veeam, Commvault, AWS and Azure backup platforms

Skills

Qualifications

Zerto Certified Professional (ZCP)ITIL

About Lightedge

lightedge.com

Headquarters

Des Moines, Iowa, United States

Company Size

51-200 employees

Founded

1996

View Profile

Lightedge is a hybrid infrastructure provider that delivers end-to-end managed hosting, colocation, cloud, and edge data center services. The company helps enterprises modernize and operate IT environments with hybrid cloud, disaster recovery, security, compliance, and managed services. Lightedge emphasizes a consultative, strategic approach and a distributed metro/edge footprint to improve performance, resiliency, and meet regulatory requirements. Customers rely on its integrated infrastructure, 24/7 support, and SLA-driven operations.