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Tier 2 Cerner Application Support Analyst (2nd & 3rd Shift) at CACI - ApplyBlast

Tier 2 Cerner Application Support Analyst (2nd & 3rd Shift)

CACI

3 months ago

San Antonio, TX

Onsite

Full Time

Senior

0 applicants

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About this role

A Tier 2 Cerner Application Support Analyst at CACI provides advanced software and systems support for MHS Genesis and other clinical applications. The role involves resolving second-level incidents, triaging issues, acting as a subject matter expert, and assisting Tier 1 analysts with complex calls. Staff members also contribute to knowledge base development and process improvement while maintaining strict adherence to contract service objectives.

Responsibilities

Provide second-level support for inbound incidents and escalations
Triage and assign tickets according to established procedures
Act as a subject matter expert for MHS Genesis applications
Assist Tier 1 analysts with difficult calls and complex issues
Develop and update procedures for the internal knowledge base

Skills

Qualifications

BS Degree in related fieldTier I Public Trust ClearanceITIL Certification (preferred)HDI Certification (preferred)Cerner Millenium/MHS Genesis experience

About CACI

caci.com

Headquarters

Reston, Virginia, United States

Company Size

10001+ employees

Founded

1962

View Profile

CACI International Inc (NYSE: CACI) is a large U.S. federal government contractor and national security technology company that provides solutions in areas such as C3I, cyber, electronic warfare, enterprise IT, space, and mission engineering support. The company develops advanced defense technologies including counter-UAS systems, optical communications, agile software development, and network modernization for government and military clients. CACI is headquartered in Reston, VA and is ranked among the top prime contractors in the federal government market.