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Tier 2 Customer Support – 401(k) & IRA at Gusto, Inc. - ApplyBlast

Tier 2 Customer Support – 401(k) & IRA

Gusto, Inc.

2 months ago

1.2 on Glassdoor

San Francisco, California, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The role provides Tier 2 support for complex inquiries from 401(k) participants and IRA owners, handling escalated issues via phone and email. The specialist collaborates with product, engineering, operations, and legal teams to surface trends, close gaps, and improve the participant experience, while maintaining high quality metrics such as CSAT and resolution rates.

Responsibilities

Deliver exceptional Tier 2 support
Collaborate cross‑functionally with product, engineering, operations, and legal
Identify and surface trends to drive product improvements

Skills

Qualifications

BA/BS degree

About Gusto, Inc.

gusto.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2011

View Profile

Gusto is a cloud-based people platform that helps small and midsize businesses run payroll, manage benefits, and handle HR and compliance. Its product suite includes automated payroll and tax filing, contractor payments, employee onboarding and time tracking, plus benefits administration (health insurance, 401(k), etc.) and self-service tools for employees. Companies choose Gusto for its integrated, user-friendly experience, compliance automation, and broad integrations with accounting and productivity tools. Founded as ZenPayroll and later rebranded to Gusto, the company focuses on simplifying people operations for growing businesses.