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© All Rights Reserved. ApplyBlast.com
DecisionPoint
The Tier 2 Customer Support Lead oversees mid-level technical support operations for a large-scale federal and DoD-aligned digital ecosystem, ensuring timely and accurate issue resolution. This remote role involves hands‑on troubleshooting, queue management, coordination with engineering and cybersecurity teams, and mentoring of support staff.
Headquarters
Gaithersburg, Maryland, United States
Company Size
51-200 employees
Founded
2011
DecisionPoint is a strategic consulting and technology firm that helps organizations make better, data-driven decisions through analytics, process optimization, and tailored software solutions. They combine business advisory, custom engineering, and implementation services to improve operational performance, manage risk, and accelerate digital transformation. Clients rely on DecisionPoint for pragmatic solutions that tie analytics and automation to measurable business outcomes.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for DecisionPoint.
DecisionPoint didn’t post a salary, so this is our estimate from similar listings.
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