HealthStream
The Tier 2 Customer Support Team at HealthStream manages and resolves escalated customer service cases, collaborating with cross-functional teams and vendor partners to ensure timely solutions. This role advocates for customers, documents interactions in Salesforce, and proactively seeks opportunities to enhance product support and retention. The position requires maintaining technical proficiency and participating in ongoing training to address complex customer challenges effectively.
Learn why over half of U.S. healthcare organizations have chosen HealthStream as their partner for healthcare workforce management solutions.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for HealthStream.