Tier 2 Support Engineer
Ixsystems
About this role
A Tier 2 Software Support Engineer at TrueNAS supports the deployment and troubleshooting of TrueNAS solutions for customers. The role requires technical expertise in resolving complex customer issues, including hardware, firmware, and OS interoperability issues.
Skills
Qualifications
About Ixsystems
truenas.comTrueNAS (from iXsystems) is an enterprise data platform that delivers secure, scalable, high-performance storage for modern workloads. Available as open-source TrueNAS software (CORE and SCALE) and validated enterprise appliances, it provides unified file, block, and object storage with features like OpenZFS-based data protection, snapshots, replication, and cloud integrations. Built for reliability and efficiency, TrueNAS targets virtualization, backup, databases, AI/media, and other demanding workflows. Organizations choose it for predictable performance, flexible deployment options, and strong community and commercial support.
About Ixsystems
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$20k – $30k
per year