Tier 2 Technical Analyst
Accuratenetworks
About this role
Accurate Network Services Inc. is seeking a Service Desk Technical Analyst to provide customer support by troubleshooting IT issues and ensuring a positive customer experience. The role involves working with clients in an MSP environment, managing tickets, and supporting Windows, Microsoft 365, Azure, and network systems.
Skills
About Accuratenetworks
accuratenetworks.caAccurate Network Services is an Alberta-based managed IT provider that delivers outsourced and co‑managed IT, cybersecurity, and support services to keep businesses secure, connected, and running smoothly. Their Accurate Total Support program offers full IT outsourcing while co‑managed services let internal IT teams scale with external expertise. The company emphasizes dependable, proactive management, security-first solutions and business continuity, and recently expanded its capabilities and client reach through the acquisition of Shift Support. Accurate targets small and mid-sized businesses seeking a local, responsive IT partner for day‑to‑day operations and strategic technology support.
About Accuratenetworks
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Accuratenetworks.
Salary
$50k – $60k
per year