Tier 2 UCaaS Engineer (Night Shift)
Xfinity
About this role
A Tier 2 Voice Engineer at Comcast provides expert support for clients' Unified Communications as a Service (UCaaS) systems. This role is pivotal in troubleshooting issues related to call quality and connectivity, mentoring frontline support teams, and collaborating across internal teams and vendors to ensure optimal performance.
Skills
Qualifications
About Xfinity
xfinity.comXfinity is the consumer brand of Comcast that delivers internet, television, wireless, and home security services in the United States. It provides high-speed broadband, cable TV with on-demand and streaming options, and home phone service, along with Xfinity Mobile for wireless service and smart home products. The company emphasizes bundled plans, digital apps, and customer-centric online experiences to manage accounts and services. Known for its nationwide network and focus on integrated connectivity, Xfinity aims to offer comprehensive entertainment and communications solutions for households and businesses.
Salary
$81k – $108k
per year