Tier 3 Contact Center & Communications Engineer
RingCentral(1 month ago)
About this role
RingCentral is hiring an experienced support engineer to work with high-profile customers on cloud communications and contact center products across its RingEX suite. The role focuses on resolving complex, escalated technical issues and serving as a key point of contact during major incidents. It operates in a 24x7 support environment with significant cross-team collaboration.
Required Skills
- Contact Center
- Technical Support
- Escalation Management
- Incident Management
- VoIP
- SIP
- RTP
- Call Quality
- Network Troubleshooting
- LAN/WAN
+16 more
Qualifications
- CCNA
About RingCentral
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