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Tier 3 Support Lead at Polymarket - ApplyBlast

Tier 3 Support Lead

Polymarket

22 days ago

Remote

Full Time

Manager

0 applicants

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About this role

This role involves building and leading Polymarket's in-house Tier 3 support team, handling complex escalations, complaints, and high-value customer issues. The position requires designing team structure, defining escalation paths, and setting operational standards for a specialized support function. The lead will partner with cross-functional teams to influence product and policy decisions based on customer feedback and data.

Responsibilities

Build and lead the Tier 3 support team from the ground up
Define escalation paths and manage complex customer issues
Partner with Product and Engineering to influence the roadmap

Skills

About Polymarket

polymarket.com

Headquarters

New York, New York, United States

Company Size

11-50 employees

Founded

2020

View Profile

Polymarket is the world's largest prediction market, allowing users to stay informed and profit from their knowledge by trading on the outcomes of future events. The platform covers a wide range of topics including politics, sports, crypto, AI, tech, geopolitics, and pop culture. Polymarket operates as a market where participants buy and sell shares tied to event outcomes, with prices reflecting the collective probability assigned by traders.