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Tier 4 IT Helpdesk, MSP/NOC Support Agent at CallTek - ApplyBlast

Tier 4 IT Helpdesk, MSP/NOC Support Agent

CallTek

2 months ago

3.6 on Glassdoor

General Santos City, SOCCSKSARGEN, Philippines

Onsite

Full Time

Medior

0 applicants

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About this role

This full-time position is based in General Santos City and requires a mid-senior level professional with a bachelor's degree. The role focuses on providing advanced IT support and NOC services within an MSP environment. Candidates are expected to handle complex technical issues and ensure system reliability.

Responsibilities

Provide Tier 4 IT helpdesk support for complex technical issues
Manage MSP and NOC support operations for client infrastructure
Resolve escalated technical incidents and ensure service level compliance

Skills

About CallTek

calltekinc.com

Headquarters

Irvine, California, United States

Company Size

5001-10000 employees

Founded

2004

View Profile

CallTek is a white label support company that specializes in providing a comprehensive range of customer support solutions tailored for various industries. Their services encompass technical support, customer service, and IT helpdesk solutions, allowing businesses to enhance their customer experience without needing to develop these capabilities in-house. CallTek emphasizes flexibility and scalability, helping clients manage customer interactions more efficiently through robust, customized support systems.