Cartogiraffe
The Tier I Service Technician provides first-level technical support to end users via telephone, email, remote access tools, and in person. The role involves troubleshooting desktop, laptop, and mobile device issues, installing and configuring hardware and software, and escalating complex problems to higher-tier support teams. This position ensures timely problem resolution and maintains high customer satisfaction within the Bureau of Business Information Technology.
Cartogiraffe (also known as Kartogiraffe) is an online mapping platform that provides detailed city and regional maps for countries and territories worldwide. The platform offers multiple map types including public transport, cycling, railway, and walking maps. It covers an extensive range of locations across all continents.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Cartogiraffe.