Tier II Technical Support Engineer
DNSFilter(19 days ago)
About this role
A Tier 2 Technical Support Engineer at DNSFilter is responsible for diagnosing and resolving technical issues related to network security products, particularly focusing on DNS filtering. This role requires a deep understanding of networking, routing, and TCP/IP protocols, with the goal of enhancing the customer experience in a fast-paced SaaS environment.
Required Skills
- Technical Support
- Networking
- Routing
- DNS
- TCP/IP
About DNSFilter
dnsfilter.comDNSFilter is a cloud-based DNS security platform that delivers content filtering and website blocking to strengthen network protection at the DNS layer. It blocks malicious domains (malware, phishing) and enforces customizable web use policies with real-time categorization and policy management for businesses, schools, and MSPs. DNSFilter runs on a global Anycast DNS network and provides reporting, analytics, and integrations to protect both on‑network and roaming devices. Organizations use it to reduce risk, simplify web security, and enforce acceptable‑use controls without on‑premise appliances.
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