Tier II Technical Support Engineer
DNSFilter
About this role
A Tier 2 Technical Support Engineer at DNSFilter is responsible for diagnosing and resolving technical issues related to network security products, particularly focusing on DNS filtering. This role requires a deep understanding of networking, routing, and TCP/IP protocols, with the goal of enhancing the customer experience in a fast-paced SaaS environment.
Skills
About DNSFilter
dnsfilter.comDNSFilter is a cloud-based DNS security platform that delivers content filtering and website blocking to strengthen network protection at the DNS layer. It blocks malicious domains (malware, phishing) and enforces customizable web use policies with real-time categorization and policy management for businesses, schools, and MSPs. DNSFilter runs on a global Anycast DNS network and provides reporting, analytics, and integrations to protect both on‑network and roaming devices. Organizations use it to reduce risk, simplify web security, and enforce acceptable‑use controls without on‑premise appliances.
Recent company news
PR NewswireDNSFilter Celebrates 10 Years of Innovation and Growth While Protecting the Internet
Sep 30, 2025
The Fast ModeCompanies Increasingly Block Adult Content and Torrent Sites, DNSFilter Data Shows
Jun 11, 2025
PR NewswireDNSFilter 2026 Predictions: AI Underpinning New Opportunities and New Threats
Oct 30, 2025
Channel InsiderDNSFilter Acquires Zorus to Expand Capabilities for MSPs
Apr 7, 2025
CybernewsCompanies start to block AI tools in their corporate networks
May 20, 2025
About DNSFilter
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for DNSFilter.
Salary
$70k – $80k
per year
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