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Tier III Engineer, Security Product Support at Fastly - ApplyBlast

Tier III Engineer, Security Product Support

Fastly

4 months ago

3.2 on Glassdoor

Pune, India

Hybrid

Full Time

Senior

0 applicants

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About this role

A Tier III Engineer in Security Product Support at Fastly serves as the definitive technical escalation point for complex customer security issues involving next-generation WAF, bot management, and DDoS mitigation. The role requires deep architectural expertise to bridge support operations and product engineering while building internal automation tools and driving product improvements. Engineers in this position must mentor junior staff, document best practices, and translate high-level technical challenges into actionable insights for product teams.

Responsibilities

Provide deep technical support and implementation guidance for security product suites
Resolve complex escalated customer issues through extensive debugging and reproduction
Build internal tooling and automation scripts to improve diagnostic efficiency
Mentor Tier 1 and Tier 2 engineers through active training and documentation
Translate technical security challenges into actionable insights for product teams

Skills

About Fastly

fastly.com

Headquarters

San Francisco, California, United States

Company Size

501-1000 employees

Founded

2011

View Profile

Fastly is an edge cloud platform that helps companies deliver faster, safer, and more scalable websites, apps, and streaming media. It offers a high-performance CDN, real-time video delivery, edge compute and caching, and security services such as WAF and DDoS protection, along with observability and developer-friendly APIs. Fastly’s global, programmable edge network emphasizes low latency, instant cache invalidation, and fine-grained traffic control to accelerate dynamic content and modern web architectures. Customers use Fastly to improve performance, security, and scalability while running logic and gaining insights at the edge.