Tier III Help Desk/Systems Administrator

About this role

Responsibilities

• Responds to end-user requests for technical assistance by phone, email, or ticketing system
• Act as a subject matter expert in problem and major incident resolution
• Perform advanced troubleshooting, root-cause analysis, and system integration for issues that require design changes, enhancements, or bug fixes
• Troubleshoots and resolves computer, application, system, device, access, or performance issues
• Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards