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© All Rights Reserved. ApplyBlast.com
Dollar General
The TOC Customer Service Lead serves as a subject matter expert within the 24/7 Transportation Operations Center, handling escalated cases and providing critical analysis to support drivers, store teams, and field operations. This role involves coordinating workflows, offering operational support to supervisors, and ensuring seamless team operations through effective communication and collaboration. The position requires advanced problem-solving skills and the ability to manage high-stakes situations with urgency.
Headquarters
Goodlettsville, Tennessee, United States
Company Size
10001+ employees
Founded
1939
Dollar General is a U.S. discount retailer that helps customers shop for everyday needs by offering popular national and private‑label brands at low everyday prices in convenient small‑format stores and online. The company emphasizes value and convenience through services like online shopping, digital coupons, weekly ads, in‑store pickup (BOPIS), and delivery options. Its website and mobile tools support shopping lists, cart/checkout, a digital wallet, and store location/inventory features to simplify purchasing. Dollar General primarily serves budget‑conscious shoppers seeking quick, affordable access to groceries, household essentials, health and beauty items, and seasonal goods.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Dollar General.
Dollar General didn’t post a salary, so this is our estimate from similar listings.