ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
HCL Group
This role involves designing and implementing ITIL-aligned IT Service Management (ITSM) processes such as Incident, Problem, and Change Management. The position requires analyzing current processes for gaps, engaging with stakeholders to define KPIs and SLAs, and configuring ITSM tools like ServiceNow and BMC Remedy. Additionally, the incumbent will lead process improvement initiatives, mentor teams, and ensure adherence to organizational standards and best practices.
HCL Group is a pioneering Indian conglomerate established in 1976, recognized as one of India's original IT garage start-ups and an early innovator in modern computing. The Group operates a portfolio of companies spanning technology services (HCLTech), software products (HCLSoftware), healthcare solutions (HCL Healthcare), IT distribution (HCL Infosystems), and online education (HCL GUVI). It also invests in philanthropy, sports, and music through various strategic programs and foundations.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for HCL Group.
HCL Group didn’t post a salary, so this is our estimate from similar listings.
10% below the average for this role
Retail & E-Commerce | ITSM Platforms Specialist
Devoteam
ITIL V3, ITSM Suite, Cloud Computing Infrastructure
ZoomInfo Technologies LLC
ITIL V3, ITSM Suite, Cloud Computing Infrastructure
ZoomInfo Technologies LLC
Production Support Consultant
Agile Enterprise Solutions
ITIL V3, ITSM Suite, Cloud Computing Infrastructure (GC--USC)
ZoomInfo Technologies LLC
BMC Remedy Administrator
Business Integra Inc