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Training Coordinator at Generac Power Systems - ApplyBlast

Training Coordinator

Generac Power Systems

5 months ago

4.0 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

Training Coordinator at Beaver Dam team responsible for developing training courses, creating content, and delivering training sessions for employees.

Responsibilities

Develop training and development plans, create training curriculum, and deliver training sessions for employees.
Consolidate data from training, quality assurance/quality calibration sessions, new hire nesting, customer service post-call surveys, and analytics data to provide recommendations for strategic changes.
Develop frontline employees by enhancing their skills, productivity, and quality.
Provide improvement of employee performance/customer experience through current and future training programs, job/skills gap analysis, career path support, and information related to data/metrics/performance.
Deploy a wide variety of training methods, including video, social media, e-learning, classroom, and other progressive options to provide an exceptional customer experience through the contact center.

Skills

Qualifications

Bachelor's degree in Business, Education, Human Relations or a related field3 years of related business experience, preferably in a contact center environment

About Generac Power Systems

generac.com

Headquarters

Waukesha, Wisconsin, United States

Company Size

5001-10000 employees

Founded

1959

View Profile

Generac Power Systems, founded in 1959, is a leading manufacturer of backup power and energy solutions for residential, commercial, and industrial customers. The company designs and sells standby and portable generators, power systems, and energy-storage and management products, supported by digital monitoring and a nationwide dealer network. Generac emphasizes reliability, durability, efficiency and environmental performance, positioning itself as a “total energy solutions” provider across backup power, distributed energy and service offerings.