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© All Rights Reserved. ApplyBlast.com
Quinault Beach Resort
The Training and Development Specialist provides training and facilitative processes to ensure team members have the necessary skills to perform their jobs and deliver outstanding customer service. The role involves conducting needs assessments, identifying skill gaps, and designing or delivering tailored training programs to meet organizational needs. This position partners with department management to provide timely interventions that positively impact service and financial results.
Ocean Shores is home to the best casino in Washington State, the best slots, your favorite table games and the freshest Quinault Pride Seafood.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Quinault Beach Resort.
Train Client and EXL specific training curriculum; Coach and mentor trainees that are struggling towards improvement; Manage the training class from a EXL disciplinary expectation, absence, performance, misconduct etc.; compile and conduct assessments as required, assesses calls or transactions against quality criteria; give feedback and coaching; Some client interaction; Compile reports as required; Communicate and keep all relevant stakeholders in the loop of training progress and escalating relevant matters towards resolution; Training administration e.g. room co-ordination, transport, payroll etc.; Identify training needs and compile material and interventions to close the gaps; Take calls as required
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