Training Facilitator, PCO

The Training Facilitator role at Dragonfly Health focuses on developing and delivering engaging training programs for the Customer Care team to ensure new hires and existing staff are well-prepared for their roles. This position involves providing coaching, administering assessments, and collaborating with leadership to align training materials with current business needs and processes. The role aims to enhance the overall customer experience by connecting training with real-world operations and continuously identifying improvement opportunities.